1.1. The Stage web application is operated by:
BizWants s.r.o.
IČO: 21783713
DIČ: CZ21783713
with its registered office at Kaprova 42/14, Staré Město, 110 00 Prague 1, Czech Republic
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 406467
data box: 36uwf6x
e-mail: stage@bizwants.com
hereinafter referred to as the "Provider".
1.2. These Terms and Conditions govern access to and use of Stage, in particular account registration and administration, the creation and operation of Events, live speech transcription, translation and interpretation, voice output, audience questions, user role management, Trial Mode, Subscriptions, the use of Credit, billing based on actual usage, and related support.
1.3. Stage is intended primarily for entrepreneurs, companies, event organisers and other professional users. If the Service is used by a Consumer, the provisions of these Terms and Conditions intended for Consumers and the applicable mandatory provisions of law shall also apply.
1.4. Separate documents govern in particular:
• the processing of personal data and privacy protection,
• the use of cookies and similar technologies,
• the handling of complaints,
• the rules of the affiliate and referral programme,
• third-party components and open-source software used by Stage.
In the event of a conflict, the specific document shall prevail in relation to the matter it expressly governs.
2.1. "Stage" or the "Service" means the web application and related services provided by the Provider.
2.2. "Customer" means a natural or legal person who has created an account, ordered a paid Plan, or on whose behalf Stage is used.
2.3. "User" means a person who accesses Stage through a Customer account, an assigned role or a public Event link.
2.4. "Consumer" means a natural person who enters into a contract with the Provider or otherwise deals with the Provider outside the scope of that person's business activity or independent professional practice.
2.5. "Event" means a specific conference, training session, lecture, workshop, tour, presentation, broadcast or other event created in Stage.
2.6. "Plan" or "Subscription" means a paid tariff with the features, limits, price and any Credit specified in the application, price list or individual offer.
2.7. "Credit" means the monetary or usage value included in a Plan that may be applied to the actual use of Stage features.
2.8. "Overage Charge" means the price of actual usage exceeding the Credit or other limits included in a Plan.
2.9. "Event Content" means, in particular, Event names and settings, audio, speech, transcripts, translations, voice outputs, questions, answers, names, terminology glossaries, user-entered text and related metadata.
3.1. By registering an account, using Trial Mode or ordering a paid Plan, the User confirms that they have read and agree to these Terms and Conditions.
3.2. Account registration alone does not create an obligation to order a paid Plan unless the application expressly states otherwise.
3.3. A contract for the paid use of Stage is concluded when the Provider confirms activation of the ordered Plan, usually after successful completion of payment or approval of individually agreed commercial terms.
3.4. Before completing a binding order, the Customer will be shown in particular:
• the selected Plan and its main features,
• the price and currency,
• VAT information,
• the length of the billing period,
• the amount of included Credit,
• any automatic renewal,
• the method of terminating the Subscription,
• the terms applicable to Overage Charges above the included Credit.
3.5. If the User acts on behalf of a company or other organisation, the User represents that they are authorised to represent that organisation and bind it to these Terms and Conditions.
3.6. The contract is concluded electronically. The Provider may deliver contract confirmations, tax documents, amendments to these Terms and Conditions and other notices to the e-mail address specified in the account or through notifications in the application.
4.1. The Customer is responsible for ensuring that the information in their account is accurate and up to date, in particular billing, contact and organisational information.
4.2. Information stored in Stage may be used as a basis for billing, issuing tax documents, Subscription administration, support and communication with the Customer.
4.3. The account may be linked to a mobile telephone number used for identity verification, account security and protection of Trial Mode against misuse.
4.4. The User must protect their login credentials and must not allow unauthorised persons to access the account. If the User suspects account misuse, they must notify the Provider without undue delay.
4.5. The User must not deliberately create multiple accounts or use other e-mail addresses, telephone numbers, organisational profiles or shared verification details for the purpose of:
• repeatedly using the free Trial Mode,
• circumventing Service limits,
• avoiding payment or an Overage Charge,
• obtaining an unauthorised discount or affiliate commission,
• circumventing security measures.
4.6. Stage may support, in particular, the roles of administrator, organisation owner, speaker, moderator, production team member or control-room operator. The Customer is responsible for ensuring that:
• roles are assigned only to authorised persons,
• an appropriate scope of permissions is assigned to each person,
• access is removed when it is no longer required,
• all persons using the Customer's account or Events comply with these Terms and Conditions.
4.7. Actions performed through a properly authenticated account shall be deemed actions of the account holder or the organisation represented by that account holder, unless the misuse was reported without undue delay and the circumstances indicate that the account holder did not authorise the action concerned.
5.1. Stage is a digital service for live multilingual communication between a speaker, audience, moderator, production team and organiser.
5.2. Depending on the selected Plan and configuration, Stage may provide in particular:
• audio transmission,
• automatic speech recognition,
• live transcription,
• automated translation or interpretation,
• synthesised voice output,
• text and voice questions from the audience,
• voting on questions,
• links and QR codes for joining an Event,
• subtitle and graphic outputs for projection or broadcasting,
• role and participant management,
• statistics, usage overviews and operational reporting.
5.3. The scope of available features depends on the Plan, the User's role, the configuration of the specific Event, the device, browser, connection, selected languages and the current technical status of the Service.
5.4. Automated transcription, translation, interpretation and voice output may contain inaccuracies, delays, incorrectly recognised words, inappropriate wording, changes in meaning or other errors.
5.5. The resulting quality depends in particular on:
• the quality and placement of the microphone,
• the clarity and speed of speech,
• accent and pronunciation,
• specialist terminology,
• background noise,
• the quality of the internet connection,
• the capabilities of the device used,
• the selected languages,
• the availability and characteristics of third-party technologies.
5.6. Stage is not a certified court, official, medical or other professional interpreting service. It must not be used as the sole source of decisive information, particularly in legal, medical, safety-critical, financial, emergency or similarly high-risk situations.
5.7. The Customer is responsible for assessing whether Stage is suitable for a specific Event and for providing an alternative means of communication where the nature of the Event requires higher reliability, certified interpretation or specific accessibility guarantees.
6.1. The Customer is responsible for the technical preparation of the Event on their side, in particular for a suitable microphone, device, browser, microphone permissions, internet connection and appropriate sound checks.
6.2. The Customer shall ensure that they have the necessary authorisations and legal grounds for:
• transmitting and processing speech and audio,
• processing participants' personal data,
• using uploaded materials,
• creating transcripts, translations and voice outputs,
• any recording or further storage of content.
6.3. The Customer must appropriately inform participants that automated processing of speech, translation, the creation of text or voice outputs and the processing of audience questions may take place during the Event.
6.4. Stage must not be used in particular:
• for unlawful activities,
• to infringe third-party rights,
• to disseminate hateful, threatening or otherwise unlawful content,
• to make unauthorised recordings of persons,
• to process personal data without authorisation,
• to circumvent technical, pricing or security restrictions,
• to conduct unauthorised security testing,
• for reverse engineering or obtaining source code,
• for automated extraction from the Service without the Provider's consent,
• in a manner that places an unreasonable load on the Service or its infrastructure.
6.5. The Provider may reasonably restrict or suspend access where necessary to protect security, the integrity of the Service, other users or compliance with a legal obligation.
7.1. Following registration, the Provider may allow limited free use of Stage for the purpose of evaluating the Service.
7.2. Trial Mode may require verification of an e-mail address, mobile telephone number or other contact detail.
7.3. Trial Mode may include in particular:
• a limited Event duration,
• a limited number of listeners,
• a limited number of languages,
• limited voice outputs,
• text, visual or audio identification of Trial Mode,
• restrictions on repeating or reactivating an Event,
• a limited data retention period,
• other restrictions displayed in the application.
7.4. Trial Mode is intended exclusively for evaluating the Service. It does not create any entitlement to:
• commercial or production availability,
• uninterrupted operation,
• removal of Trial Mode identification,
• repeated free use,
• compensation for Trial Mode restrictions,
• free use above the specified limits.
7.5. The Provider may restrict, suspend or terminate Trial Mode, in particular where there is suspected misuse, automated registration, circumvention of restrictions, excessive use or a security risk.
8.1. The parameters of individual Plans, their price, billing period, amount of Credit and available features are specified in the application, price list or individual offer.
8.2. Unless otherwise stated for a specific Plan, the billing period is one month.
8.3. If automatic renewal is stated at the time of ordering, the Plan will automatically renew at the end of each billing period for a further period of the same length. The price will be charged using the stored payment method or another agreed payment method.
8.4. The Customer may cancel automatic renewal in the account settings or by contacting the Provider. Cancellation takes effect at the end of the period already paid for, unless the application or an individual agreement provides otherwise.
8.5. Cancellation of automatic renewal does not automatically entitle the Customer to a refund of the price for a billing period that has already begun. This is without prejudice to the Consumer's statutory rights and rights arising from defective performance.
8.6. Credit included in a Plan may be used during the relevant billing period.
8.7. Unused Credit does not carry over to the next billing period and is not separately refundable or exchangeable for money unless the application, an individual offer or the specific Plan expressly states otherwise.
8.8. Credit may not be transferred between unrelated accounts or organisations without the Provider's consent.
8.9. The Provider may offer individual prices, discounts, preferential limits or other commercial terms. Such an offer shall prevail over the general price list to the extent that it expressly differs from it.
9.1. The price for using Stage may depend in particular on:
• the duration of active Event operation,
• an active microphone or other audio input,
• the selected target languages,
• active text or voice outputs,
• the number of active listeners,
• actual listening activity,
• other parameters displayed in the application or price list.
9.2. Usage may be measured in short time intervals, for example in 15- to 30-second increments, so that the Customer is not charged for an entire reserved period during which the Service was not actually used.
9.3. The exact measurement rules are governed by the parameters displayed in the application when the Event is activated. The Stage technical records shall be decisive unless the Customer proves a measurement error.
9.4. A calculator or preliminary price estimate is indicative only. Final billing will be based on actual measured usage unless a fixed price has been expressly agreed in advance.
9.5. If actual usage exceeds the Credit included in the Plan, an Overage Charge arises.
9.6. An Overage Charge may be:
• charged automatically to the stored payment method,
• included in the next billing statement,
• invoiced separately,
• required before another Event can be activated.
The applicable method is specified in the application, payment settings or an individual agreement.
9.7. In the event of an unpaid Overage Charge, failed payment, chargeback or other unresolved debt, the Provider may temporarily restrict the activation of additional paid Events.
10.1. Prices are stated in the currency set for the account, payment profile or specific order.
10.2. For business customers, prices may be stated exclusive of VAT if this is clearly indicated with the price. Before completing the order, a Consumer will be shown the total price including taxes and mandatory fees.
10.3. Payments are processed through Stripe or another payment service provider specified in the application.
10.4. For the purpose of processing payment, issuing an invoice, complying with tax obligations, preventing fraud and resolving payment issues, the Provider may provide the payment service provider in particular with:
• first name and surname,
• business name,
• billing address,
• e-mail,
• telephone number,
• IČO and DIČ,
• order identification,
• price, currency and payment metadata.
10.5. The Provider does not store full payment card details unless the payment service provider makes them available only in a limited, masked or tokenised form.
10.6. The Customer is obliged to verify billing details before making payment and keep them up to date.
10.7. If the Customer fails to correct the details in time, the tax document may be issued based on the most recently available details. A later correction will only be made if legally and technically possible.
11.1. The Provider operates Stage with reasonable professional care. Unless a specific service level agreement is concluded, the Provider does not guarantee uninterrupted availability, zero errors, fixed latency or compatibility with all devices, browsers, networks or microphones.
11.2. Operation may be affected in particular by:
• planned or urgent maintenance,
• updates,
• local network and internet connection,
• the User's device and browser,
• insufficient microphone permissions,
• hosting or cloud service providers,
• payment services,
• speech recognition, translation or voice synthesis models,
• security incidents,
• force majeure or other events beyond the Provider's reasonable control.
11.3. The Provider may carry out maintenance and updates necessary for the security, quality, compatibility and further development of the Service.
11.4. The Provider will endeavour to announce planned outages reasonably in advance where their nature permits.
12.1. The Provider may continuously correct, update and develop Stage, in particular for the purpose of:
• increasing security,
• correcting errors,
• responding to changes in legal requirements,
• responding to changes in technologies or third-party services,
• improving functionality or usability,
• preventing misuse,
• maintaining reasonable operating costs.
12.2. Without a reasonable justification, a change must not deprive the Customer of the main purpose of a Plan that has already been paid for.
12.3. The Customer will be informed reasonably in advance by e-mail or another durable medium of any substantial change having a negative impact on a long-term Service.
12.4. If a substantial change significantly worsens the Consumer's access to the Service or use of it, the Consumer shall have the rights provided by law, including, where applicable, the right to terminate the contract without penalty.
12.5. A price change will apply no earlier than from the next billing period. The Provider will inform the Customer of the change reasonably in advance.
12.6. If the Customer does not agree with the price change, the Customer may cancel automatic renewal of the Subscription before the price change becomes effective. This is without prejudice to the Consumer's statutory rights.
12.7. The Provider may also amend these Terms and Conditions due to changes in law, security, Service operation or the business model. For claims that have already arisen, the version effective at the time the relevant claim arose shall apply unless the law provides otherwise.
13.1. The Stage software, its source code, design, structure, graphic elements, databases, trademarks and other components are protected by the intellectual property rights of the Provider or its licensors.
13.2. For the duration of the contract, the Customer obtains a limited, non-exclusive and non-transferable right to use Stage within the scope of the applicable Plan and for the Customer's own legitimate purposes.
13.3. The Customer retains rights to the Event Content that the Customer has uploaded to Stage or caused to be transmitted through Stage.
13.4. The Customer grants the Provider permission to technically process, transmit, temporarily store, convert, translate and otherwise use Event Content to the extent necessary for:
• providing the ordered features,
• securing and maintaining the Service,
• supporting the Customer,
• billing for usage,
• compliance with legal obligations.
13.5. The Provider will not use Event Content for purposes other than those arising from the contract, the data protection document, the Customer's instructions or a legal obligation.
13.6. The Customer is responsible for ensuring that, by uploading or transmitting content, the Customer does not infringe copyright, personality rights, confidentiality obligations, trade secrets or other third-party rights.
14.1. Details of personal data processing are set out in the GDPR document and the privacy policy.
14.2. When administering accounts, ensuring security, issuing invoices, providing support and operating Stage itself, BizWants s.r.o. generally acts as an independent controller of personal data.
14.3. For Event Content that the Customer or participants in the Customer's Event submit to Stage, the Customer may act as the controller of personal data and BizWants s.r.o. may act as a processor acting on the Customer's instructions.
14.4. Where required by the nature of the processing, the parties shall enter into a separate data processing agreement.
14.5. The Customer must not process special categories of personal data, highly confidential business information or regulated content through Stage unless:
• the Customer has a legal basis for doing so,
• the processing is necessary for the Event,
• the Customer has assessed the appropriateness of using Stage,
• the Customer has implemented appropriate organisational and security measures.
15.1. The Customer may use Stage referral functions or the affiliate programme if they are available for the Customer's account.
15.2. Entitlement to affiliate commission may arise only in relation to a referral that:
• is properly linked to a registered affiliate profile,
• is recorded using a method supported by Stage,
• meets the conditions shown in the application or the affiliate programme rules,
• results in the referred customer actually paying for the relevant Service.
15.3. The referring person must not be identical to the referred customer and must not intentionally use their own alternative, work-related or otherwise controlled account to obtain an unauthorised discount or commission.
15.4. The amount of commission, the referral attribution period, the rules for customer bonuses, the due date and the minimum payout amount are governed by the conditions displayed in the affiliate profile at the time the referral is made.
15.5. Commission does not arise or may be deducted in particular in the event of:
• a cancelled or unpaid order,
• a refunded payment,
• a chargeback,
• fraud or misuse,
• a breach of the affiliate programme rules,
• a referral that was not linked to an affiliate profile.
15.6. The technical methods used for referral attribution and related data processing are described in the privacy and cookies documents.
16.1. The Customer may cancel automatic renewal of the Subscription in the manner specified in Article 8.
16.2. The Provider may temporarily restrict an account or individual features in particular in the event of:
• an unpaid debt,
• a serious or repeated breach of these Terms and Conditions,
• a security incident,
• suspected misuse,
• unlawful use,
• an unreasonable burden on infrastructure,
• an obligation arising from a legal regulation or a decision of a public authority.
16.3. Where the breach is capable of remedy, the Provider will generally provide a reasonable period for remedy unless immediate action is required by security, the protection of third parties or the law.
16.4. The Provider may terminate the contract with immediate effect in the event of a serious breach of contract, fraud, intentional circumvention of payment or security measures, or unlawful use of the Service.
16.5. In the case of a long-term paid Plan, the Provider may terminate the contract without stating a reason only with reasonable notice, at least with effect from the end of the billing period already paid for, unless the law or an individual agreement provides otherwise.
16.6. Termination of the contract does not extinguish the obligation to pay the price and any Overage Charges incurred before the termination.
17.1. The Customer may request deletion of the account through the profile or by contacting the Provider.
17.2. The Provider may postpone deletion of the account if the account contains in particular:
• Events that are currently taking place or scheduled,
• unpaid payments or Overage Charges,
• an open payment process,
• an active or unended Subscription,
• an unresolved complaint or dispute,
• unpaid or unclosed affiliate settlements,
• the sole active owner or administrator of an organisation.
17.3. After confirmation of deletion, the account will be deactivated. Personal contact details may be deleted or anonymised after a protection period, usually 90 days.
17.4. The Provider may retain, for the necessary period, in particular:
• accounting and tax documents,
• information about payments and billing,
• audit and security records,
• materials relating to complaints and legal claims,
• statistical or anonymised data,
• data needed for affiliate settlement,
• data whose retention is required by law.
18.1. A Service defect or incorrect billing may be reported to stage@bizwants.com or in another manner specified in the Complaints Policy.
18.2. The notice should contain in particular:
• identification of the account and Event,
• the date and approximate time of the issue,
• a description of the affected feature,
• the expected and actual behaviour,
• the browser and device used,
• screenshots, recordings or other available supporting materials.
18.3. A business Customer shall notify a discoverable defect without undue delay after discovering it or after the time when it could have been discovered using reasonable care.
18.4. A Consumer has rights arising from defects in a digital service to the extent provided by law. In particular, the Consumer may request remedy of the defect unless such remedy is impossible or disproportionately costly.
18.5. If the defect is not remedied within a reasonable period and without significant inconvenience, recurs or constitutes a material breach of contract, the Consumer may, subject to the statutory conditions, have the right to a reasonable discount or to withdraw from the contract.
18.6. A complaint concerning a digital service will be resolved within a reasonable period having regard to the nature of the Service and the purpose for which the Customer requested it, and no later than within any statutory deadline if one is prescribed.
18.7. Depending on the nature of a justified complaint, the Provider may in particular:
• remedy the defect,
• restore the availability of the feature,
• correct the billing,
• provide a reasonable Credit or discount,
• refund the relevant part of the price,
• offer substitute performance.
18.8. This Article does not limit any rights that cannot be contractually excluded or restricted.
19.1. The Provider shall be liable for damage caused by a breach of its contractual or statutory obligations to the extent provided by the applicable law.
19.2. The Provider shall not be liable for an error or outage caused in particular by:
• the Customer's device or network,
• incorrect Event configuration,
• an unsuitable microphone or its placement,
• a missing browser permission,
• an internet outage or a third-party service outage,
• use of Stage contrary to its intended purpose,
• reliance on automated translation in a high-risk situation,
• content uploaded by the Customer or participants,
• force majeure circumstances.
19.3. In relation to business Customers, the Provider shall not be liable for indirect or consequential damage, in particular loss of profit, loss of business opportunity, interruption of operations or reputational damage, to the extent such limitation is permitted by law.
19.4. The Provider's total liability for pecuniary damage towards a business Customer arising in connection with the Service during any twelve consecutive months is limited to the amount that the Customer actually paid for Stage during the twelve months immediately preceding the event giving rise to liability.
19.5. The limitations in the preceding paragraphs shall not apply to liability:
• caused intentionally or by gross negligence where such liability cannot be excluded,
• for damage to inherent human rights,
• for injury to health or life,
• towards a Consumer to the extent such limitation is not permitted by law,
• that cannot be limited under the applicable legal regulations.
20.1. This Article applies only where the Customer concludes the contract as a Consumer.
20.2. In the case of a distance contract, the Consumer has the right to withdraw without stating a reason within 14 days from the conclusion of the contract unless the law provides for an exception.
20.3. Notice of withdrawal may be sent to:
BizWants s.r.o.
Kaprova 42/14
110 00 Prague 1
Czech Republic
or electronically to stage@bizwants.com.
20.4. The Consumer may use the model form set out in the Annex to these Terms and Conditions, but its use is not mandatory.
20.5. If the Consumer expressly requests that the provision of the Service begin before the expiry of the 14-day withdrawal period, the Provider may begin providing the Service immediately.
20.6. If the Consumer withdraws after the provision of the Service has begun at the Consumer's express request, the Consumer may be obliged to pay a proportionate part of the price for the performance provided up to the time of withdrawal, provided that the statutory conditions have been met and the Consumer was duly informed in advance.
20.7. The right of withdrawal may expire before the end of the 14-day withdrawal period only if all statutory conditions have been met, in particular if:
• the Consumer expressly requested commencement of performance,
• the Consumer was informed in advance of the consequences,
• the Service was fully provided,
or if a statutory exception applies to the particular performance in respect of digital content or a digital service made accessible with the Consumer's prior express consent.
20.8. The Provider will refund any amounts it is obliged to return following withdrawal within 14 days at the latest, usually using the same method as that used for the original payment, unless the parties agree otherwise.
20.9. Following termination of the contract, the Consumer may, where provided by law, request access to content that the Consumer uploaded to or created in Stage in a commonly used machine-readable format. This does not apply where the law permits the Provider not to make the content available.
21.1. If a dispute arises between the Provider and a Consumer that cannot be resolved by direct agreement, the Consumer may submit a proposal for out-of-court resolution of the consumer dispute.
21.2. The competent entity is:
Czech Trade Inspection Authority
Central Inspectorate - ADR Department
Gorazdova 1969/24
120 00 Prague 2
e-mail: adr@coi.gov.cz
21.3. A proposal may be submitted if the Consumer has first asserted the claim directly with the Provider and the dispute could not be resolved by agreement.
22.1. The contract and these Terms and Conditions are governed by the law of the Czech Republic.
22.2. The choice of Czech law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country of the Consumer's habitual residence where those provisions are applicable under the relevant conflict-of-law rules.
22.3. The parties shall first attempt to resolve any disputes amicably.
22.4. Disputes between entrepreneurs shall be resolved by the materially and territorially competent courts of the Czech Republic unless otherwise agreed individually in writing.
23.1. If any provision of these Terms and Conditions is invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions.
23.2. Any invalid or ineffective provision shall be interpreted or replaced in a manner that comes as close as possible to its original economic and legal purpose and is consistent with the law.
23.3. The Customer may not assign the contract or their right to the account to a third party without the Provider's prior consent. The Provider may assign the contract to a legal successor or in connection with the transfer of the undertaking or the relevant part of the business, provided that this does not worsen the Consumer's rights.
23.4. These Terms and Conditions enter into force on 2026-06-13.
23.5. For claims arising before an amendment to these Terms and Conditions, the version effective at the time the relevant claim arose shall apply unless the law provides otherwise.
Complete and send this form only if you wish to withdraw from the contract.
Addressee:
BizWants s.r.o.
Kaprova 42/14
110 00 Prague 1
Czech Republic
e-mail: stage@bizwants.com
I hereby give notice that I withdraw from the contract for the provision of the Stage Service.
Date of conclusion of the contract:
Consumer's full name:
Consumer's address:
E-mail used for the Stage account:
Order or account identification, if available:
Date:
Consumer's signature, only if this form is sent on paper: